Successfully managing a crisis can sometimes determine whether your business will survive. The key to success is being well prepared to handle an emergency situation long before it ever happens. To effectively manage the stress and unpredictable nature of a crisis you will need a well-documented, thoroughly tested plan of action that leverages staff, technology and the media to your advantage. Rodin Project Management will work with you every step of the way to define a crisis management solution, custom-tailored to your business so you can respond like a super hero.
Identify your kryptonite. Every organization has its vulnerabilities. What are yours? Product glitches? Accidents? Weather? Financial weakness? Social networking? Determining the crises that are mostly likely to happen helps with preparation and readiness. We evaluate each scenario, couple it with the unique details of how you operate, to develop a comprehensive crisis-response plan specific to your organization.
Have a super power. During a crisis, controlling the message is paramount. Much of the strategic and tactical message work can be done in advance so that, in an emergency, you're not developing your messages from scratch.
Be a super hero. Use technology heroically. Make it work to your advantage and plan for success. Provide geospatial maps for first responders. Activate communications technologies that not only alert your crisis teams, but keep them connected 24-7. Have a well-thought-out, flexible, dark website ready to go on a moment's notice.
Create a secret weapon that can save the world. Crisis situations are stressful for everyone, from the front-line "go team" members to senior executives. Improve your team's expertise and skills by documenting all procedures and processes and using mock drills to ensure everyone is prepared mentally, emotionally and physically to handle the emergency situation.